Customers have 30 days from the ship date to return items in their original condition for a full refund of the item(s) price.
***If you receive your order and realize you selected the wrong item/size, don't worry. Just return it within 30 days using the returns process below and place a separate order for correct item/size at your own convenience. We do not do exchanges.***
RETURNS PROCESS:
If your bat comes with Free Return Shipping (shown on item's page with red banner that says FREE RETURN SHIPPING):
If your item does NOT have Free Return Shipping:
"CheapBats.com Returns" 711 S Beach Blvd Anaheim, CA 92804
Writing your order number on the outside of the package helps us quickly identify your return.
WHAT TO EXPECT FROM YOUR APPLICABLE REFUND:
Original shipping charges you paid are non-refundable.
New items in original packaging are returnable for full refund of item's price within 30 days of original ship date.
Lightly used and/or out of wrapper bats returned within 14 days will be subject to a 15% restocking fee that will be deducted from your refund. Used or out of wrapper bats returned after 14 days will not be accepted. Demo bats, used wood bats, used fielding gloves/mitts, used bags/backpacks, used helmets, used catcher's gear, and used accessories are not returnable.
Broken, cracked, dented, heavily used, abused and/or incomplete items will not be accepted and no refund will be provided.
Missing bat warranty stickers, holograms, serial number stickers - Your return will be declined or subject to a restocking fee if the sticker or hologram that came affixed to your bat is not returned, which is required for bat warranty purposes.
Defective or broken bats - These items must go back to the manufacturer for replacement if there is an applicable warranty. If your item does not have a warranty, then no replacement will be provided. If you do return your broken bat to us we will just request for you to send us a label to ship the item back to you. Each manufacturer has their own bat warranty process that they handle directly with you, which is industry standard. When you do contact the manufacturer to start your warranty claim process, please have your order information ready as they'll need that as your proof of purchase. If you need a copy of your order confirmation, feel free to email us at sales@cheapbats.com and we will happily provide that for you.
Any manufacturer warranty is voided if you purchased a "USED" or "SLIGHTLY USED" item.
Returning a bat with Free Return Shipping AND other items that do not have Free Return Shipping? Shipping charge(s) are as follows:
$15.00 First item + $5.00 each additional item returned will be deducted from your refund.
If you received free shipping with your order and then you ship back only part of your order as a return, we will deduct a shipping charge from your refund for what you kept if the item(s) would not qualify for free shipping.
• Aluminum and Composite Bats = 0 to 365 Days depending on bat (See item description for details)
(Return To Manufacturer If Bat Is Broken)
• Ash and Maple Wood Bats, Senior Softball Bats, Out of Wrapper Bats, and Blemished (BLEM) Bats = NO WARRANTY
• Bamboo/Composite Wood Bats = 0 to 90 Days depending on bat (See item description for details)
• Batting Gloves = 30 Days
• Equipment Bags = 30 Days
• Fielding Gloves = 365 Days (leather only, not laces)
• Helmets and Catchers Gear = 30 Days
Warranty Bats - What Bat Will I Get In Return?
There is no guarantee which bat the manufacturer will send as a replacement. They decide and send you the most similar bat available.
IMPORTANT NOTE: Bats sent in for warranty with older stamps and or certifications that are no longer being made or no longer available from the maker of your bat may be replaced with the newest certification available, and NOT the exact same bat you sent in.
This is an especially important fact for purchasers of 1.20 USSSA stamp slowpitch softball bats as old bats sent in for warranty purposes will be replaced with the newest USSSA slowpitch stamp bats.
CheapBats.com does not accept warranty replacement bat returns for credit or exchange.
APO/FPO
APO/FPO Shipping is not currently offered. We apologize for the inconvenience.
Purchase Orders
We do not accept purchase orders. We apologize for the inconvenience.
We only ship to the 50 United States
Due to manufacturer restrictions, we only ship within the United States. Both the billing address and shipping address must be USA. We apologize for the inconvenience.
Alaska and Hawaii
Email us at sales@cheapbats.com if you are in Hawaii or Alaska and need to order heavier items or high quantities that will result in higher weight shipping, as those would need a special request and could require added price to cover higher shipping costs.
Closeout or inexpensive items ordered where shipping costs are high could result in an order cancellation depending on your location in Hawaii or Alaska as they may not be feasible.
Non-expedited shipments to Alaska and Hawaii tend to take longer, so please allow up to 15 business transit days for orders to arrive.
Shipping to a PO Box:
We are unable ship to a PO Box, all orders must have a physical address as the shipping address.
Sales Tax:
By law we are required to collect sales tax on shipments to most states.
Rule Changes:
No refunds, exchanges or credits will be issued for bats that are, after purchase from CheapBats.com, banned, forbidden, outlawed or deemed illegal for play for any reason. If you are unsure about the legality of a baseball bat or softball bat, we will do our best to help, but some leagues and associations sometimes make up special rules for their field, district, city or state. If you are unsure if a bat is legal for play, contact a local league official to find out before you make your purchase.
Lost or missing orders/items:
We require you to notify us of lost or missing items/packages within 14 days of carrier's stated tracking delivery date so we can properly file claims with the carrier.
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